Question 1

Do I need any technical knowledge to use HelpIQ?

Accepted Answer

None at all. Just describe your problem the way you'd explain it to a friend. HelpIQ handles the technical interpretation.

Question 2

What kinds of problems can HelpIQ solve?

Accepted Answer

Printer issues, Wi-Fi and network problems, software errors, email setup, file recovery, slow computer. If it's something you'd normally call a tech guy for, HelpIQ can handle it.

Question 3

What happens if HelpIQ can't solve my problem?

Accepted Answer

It gives you a clear summary of what's been tried so far, so you can hand it off to a technician without wasting time re-explaining.

Question 4

Is my data private?

Accepted Answer

Yes. Your queries are used only to generate your answer and are never sold or shared. We're SOC 2 compliant (in progress).

Question 5

Is HelpIQ a customer support chatbot for websites?

Accepted Answer

No. HelpIQ is an IT troubleshooting tool for small business owners - not a chatbot you embed on a website to handle customer questions. It helps you personally fix technical problems like printer errors, Wi-Fi drops, and Windows software issues, step by step.

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